Terms & Conditions

1. Acceptance of terms

These Terms & Conditions ("Terms") govern access to and use of www.digitalismarketingagency.com (the "Site") and any proposal, statement of work, or engagement with Digitalis ("Digitalis", "we", "us", "our"). By using the Site or engaging our services, you ("Client", "you") agree to be bound by these Terms. Where a signed statement of work or contract conflicts with these Terms, the signed agreement will govern for that engagement.

2. Use of the Site

You may use the Site for lawful purposes only. You agree not to: misrepresent your identity; attempt to gain unauthorised access to our systems; interfere with the Site's normal operation; scrape or harvest content without permission; or use the Site to transmit unlawful, infringing, or harmful material.

3. Our services & proposals

Descriptions of services on the Site — including brand strategy, ad strategy and media planning, content and knowledge marketing, production for digital media, social media management, web development, performance marketing, and image building & ORM — are indicative. The specific scope, deliverables, timelines and fees for any engagement are set out in a proposal or statement of work agreed separately in writing, which forms part of the contract between Digitalis and the Client.

4. Fees & payment

• Fees, retainers, and payment schedules are as stated in the applicable proposal or invoice.
• Unless otherwise agreed, invoices are due within the period stated on the invoice; overdue amounts may accrue interest or result in suspension of services.
• Third-party costs (media spend, licences, subscriptions, stock assets) are billed separately or passed through at cost unless the proposal states otherwise.
• All fees are exclusive of applicable taxes, which will be added where required by law.

5. Client responsibilities

The Client agrees to provide timely feedback, approvals, brand assets, access credentials, and accurate information reasonably required for Digitalis to perform the services. Delays in providing these may affect timelines and deliverables, and Digitalis is not responsible for delays caused by late Client input.

6. Intellectual property

Unless otherwise agreed in writing, final deliverables created specifically for a Client and paid in full transfer to the Client upon full payment. Digitalis retains ownership of its pre-existing tools, templates, frameworks, and know-how used to create deliverables, and grants the Client a licence to use them as embedded in the delivered work. All content, design, and code on the Site itself — text, graphics, logos, and the Digitalis name and mark — remain the property of Digitalis and may not be reproduced without permission.

7. Third-party platforms

Services that involve advertising, social media, or analytics platforms (for example, search and social ad networks) are subject to those platforms' own terms and policies, which are outside our control. Digitalis is not responsible for changes those platforms make to their algorithms, policies, or pricing that affect campaign performance.

8. Confidentiality

Each party agrees to keep the other's confidential business, strategy, and technical information private, using it only for the purposes of the engagement, except where disclosure is required by law.

9. Disclaimer of warranties

The Site and general information on it are provided "as is" without warranties of any kind, express or implied. While Digitalis applies evidence-based strategy and reasonable professional skill to campaigns, we do not guarantee specific rankings, revenue, conversion rates, or other marketing outcomes, which depend on factors outside our control, including market conditions and third-party platform behaviour.

10. Limitation of liability

To the maximum extent permitted by law, Digitalis will not be liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data, arising from use of the Site or the services. Our total liability for any claim arising from an engagement is limited to the fees paid by the Client for the specific service giving rise to the claim in the preceding three months.

11. Term & termination

An engagement continues for the term stated in the applicable proposal or until terminated as set out there. Either party may terminate for material breach not cured within a reasonable period after written notice. Fees for work performed and costs committed up to the termination date remain payable.

12. Governing law

These Terms are governed by the laws of India, and any dispute arising from them or from an engagement with Digitalis will be subject to the exclusive jurisdiction of the courts having competent authority over Digitalis's registered place of business, unless the applicable statement of work specifies otherwise.

13. Changes to these terms

We may revise these Terms from time to time; the "Last updated" date reflects the latest revision. Material changes affecting an active engagement will be communicated to the Client directly. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

14. Contact us

Questions about these Terms can be sent to hello@digitalismarketingagency.com or via the contact form on our homepage.